Frequently Asked Questions

How does the order process look like?

Once you determine the products that you wish to purchase, you place the order and we follow the below procedure.

  1. We send you an order confirmation with your order details. Depending on the products that you bought, you will receive them from 4 to 25 working days. More information on each product DELIVERY AND LEAD TIMES is located at the end of this page.
  2. If you ordered a RAL or Image panel, we will send you a panel preview for you to approve. Once you approve it, we proceed with the production of the infrared heating panels. Before approval, we never produce anything so that you're happy with the result.
  3. Within 1-3 working days, we will send you an estimated dispatch date. Depending on the factory's workload, this can be +2 working days. This doesn't mean that there's going to be any delay on your shipment. This has to do with the estimated date that the panels will be ready to be dispatched and booking the carrier to pick them up from the factory.
  4. The previous or same day before your order is dispatched, we provide you with tracking details so that you know exactly where your order is. We use UPS and TNT for up to 4 panels. If you order more than 4 panels, we place them on pallets and we use different carrier to ensure the safety of delivery. The current company doesn't provide us with very accurate tracking but rest assured that we don't experience any issues with deliveries.
  5. Once the order is dispatched, you will receive it within 2-3 working days for individual panels and 4-6 working days if the panels are delivered on pallets.

Product selection

How do I choose an infrared heating panel?

If you want to make the selection by yourself, you can do the following:

For a property with a decent insulation and a ceiling height below 3.5m, you can consider the formula Height x Length x Width x 25 (Watt/Cubic Meter). This will give you the total Watt Power that this room requires to be heated. The appropriate panel is the one that covers the resulted required Watt Power.

For example, if a flat has a room with the following dimensions:

  • Length: 3.2m
  • Width: 3.5m
  • Height: 2.4m

The particular room requires 3.2 x 3.5 x 2.4 x 25 = 672 Watts

Therefore, the ideal panel for such room is either a Glass Series 60 x 120cm with 780 Watts or a Metal Series 60 x 120cm with 710 Watts.

In any case, we'll be more than happy to help you with your selection by contacting us via email or via phone.

The best way to assess the requirements of your property is by providing us the below information via email:

  • Type of panels you want to install in each room (Glass Series, Metal Series etc)
  • Type of property (groundfloor flat, house, office etc.)
  • Age of property
  • Floor plan
  • Room dimensions (width, length, height)
  • Insulation information
  • Desired room temperature per room

Now, for properties with poor insulation, higher ceilings than 3.5m, offices, shops and industrial applications, we highly advise you to get in touch with us and provide us with your requirements so that we can carefully assess them and provide you with a detailed infrared heating panel recommendation.

How do I order RAL panels

If you decided to purchase a Glass Series with a RAL Colour, please follow the following steps:

  1. Add all the products in cart
  2. On the shopping cart page, please include the RAL colour code that you want your panel to have. Fill this information on the same page within the field called "SPECIAL INSTRUCTIONS FOR SELLER"
  3. Be as specific as possible. Include the RAL colour code and the size of panel.
  4. Once you place the order, we will send you a preview so that you can approve the colour and we can proceed with the production of the panel. We don't produce the panel until you're happy with the preview and you approve the design.

Please note that once the panel is produced, the colour can no longer change.

How do I order Image panels

If you decided to purchase a Glass Series with an Image of your preference, please follow the following steps:

  1. Add all the products in cart
  2. On the shopping cart page, please include the picture that you want your panel to have. Fill this information on the same page within the field called "SPECIAL INSTRUCTIONS FOR SELLER". Please include the link where your photo can be downloaded/purchased
  3. If you want us to buy the picture for you, please include the URL link where you found the picture and we will purchase it for you once you place the order. No extra cost for you.
  4. Be as specific as possible. Include the Image link and the size of panel. If you order more than one image panel, please follow the same procedure and include all the sizes and pictures that you wish your panels to have.
  5. Once you place the order, we will send you a preview with the image panels so that you can approve the colour and we can proceed with the production of the panel. We don't produce the panel until you're happy with the preview and you approve the design.

Please note that once the panel is produced, the colour can no longer change.

How do I order panels with customised frame

If you decided to purchase a Glass Series with a frame colour of your preference, please follow the following steps:

  1. Add all the products that you want in cart
  2. Select "custom frame" under the frame option of each panel
  3. On the shopping cart page, please include the frame colour name that you want your panel to have. Fill this information on the same page within the field called "SPECIAL INSTRUCTIONS FOR SELLER"
  4. Be as specific as possible. Include the frame colour for the respective size of panel. If you order more than one panel, please follow the same procedure and include all the sizes and frame colour names that you wish your panels to have.

Please note that once the panel is produced, the frame of the colour can no longer change.

What thermostats and receivers do I need?

If you decide to buy our temperature controllers you will need the following:

  • 1 thermostat per room
  • 1 receiver per panel

Thus, if you want to heat 1 room that it needs three panels to get warm, you will need 1 thermostat for the room and 3 receivers (1 receiver per radiant heating panel).

Our infrared heating panels are compatible with any thermostat and receiver as long as these devices can control electric heating systems.

With that being said, you're free to choose any temperature controller that you like, even if these are not bought by our company.

Besides, we produce infrared heating panels, not temperature controllers.

What's the difference among all receivers that you have?

All receivers do the same thing in the exact same way. They turn the panels on/off based on the room temperature that you set on your thermostat.

The only difference is on the installation. Other receivers require hard wiring with the electrical mains while others are just plugged in the socket. It's up to your preference to get what you like.

Why is your product more expensive than X brand?

We always stress the fact that we don't compete in price.

We are proud of our great performance, outstanding built quality, high customer satisfaction and awesome customer service!

Cheap infrared panels are cheap for a reason. 

Our infrared heating panels are not the cheapest and we clearly don't want them to be among those.

With our infrared panels you get a peace of mind.

The Welltherm panels are manufactured from beginning till end in Germany. 

The materials and components of our infrared heating panels are of high quality and altogether increase the cost.

The unique heating element that Welltherm panels use have great durability and superior performance. To give you a cost comparison, the Welltherm's heating element costs almost 10 times more than the heating element other brand uses in their panel heaters. This tells a lot about the choice of components. We only aim for the best materials to produce one of the best infrared heating panels you can find.

Another reason to trust Welltherm is the VDE certification. No other infrared heating panel company has it and it's for a good reason. This is one of the most strict and expensive certifications to have for electric devices, This ensures our panels' high safety, durability and performance.

Delivery and Lead Times

How long does delivery take?

UK and EU Deliveries:

  • 3-4 working days for stock products (Only a small number of Metal panels are kept in stock)
  • 8-13 working days for all infrared panels (Except for RAL and Image)
  • 18-25 working days for RAL and Image infrared panels

What much does delivery cost?

Shipping costs are calculated at checkout.

  • FREE DELIVERY in UK for orders above £50.
  • FREE DELIVERY in Europe for orders above £200.

Once your order is dispatched, we will send you a notification on your email with tracking details.

You can also track the progress of your package by logging into your account.

Where do you deliver?

We can deliver everywhere in European Union. For deliveries outside Europe, you will have to cover transportation, duties and import taxes.